Consolidated Telephone Co.
Customer Service: 800-742-7464
Internet Support: 800-232-7094

Affordable Connectivity Program (ACP)

A federally funded program established by the Bipartisan Infrastructure Law.

Click here for more information on the ACP Wind-Down.

Earlier this month, Consolidated was notified that funding for this program is anticipated to end in April 2024. Once funding ends, the ACP credit amount you have been receiving will be removed from your bill. If Congress approves an extension of the program, we will notify you.

Please call 1-800-742-7464 if you would like to amend your current internet service.

Sincerely,

Scott Smathers
Customer Service Manager

The Affordable Connectivity Program (ACP) was created by Congress and implemented by the Federal Communications Commission (FCC) to assist eligible households to pay for internet services. The ACP will provide assistance to customers needing to connect to jobs, healthcare and virtual classrooms.

The goal of this program is to ensure that internet service is affordable for everyone. However, you must use the service to keep the subsidy. If you reach 30 days without any internet usage, you may no longer be eligible to receive the subsidy.

The ACP is funded by Congress. In the event it is discontinued, the FCC will announce its end date. In that case, at the end of the program, you will be charged the undiscounted rate if you continue to receive the service, which will be subject to our general terms and conditions. You may transfer this ACP subsidy to another provider at any time.

The FCC has made available a dedicated complaint process to address subscriber issues concerning ACP enrollment or participating provider provisioning of ACP- supported services. The FCC's Consumer Complaint Center for ACP can be found at https://consumercomplaints.fcc.gov/hc/en-us or by calling 1-888-CALL-FCC (888-225-5322).
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