Custom Calling Features

Consolidated Telephone can simplify your life with these calling features. Calling features add flexibility to your phone service. You may order calling features individually or in several money saving packages.

Click on Feature for Instructions.

Anonymous Call Rejection

Send anonymous calls to an announcement so you will not be bothered by telemarketers and pranksters who block their numbers.

To ACTIVATE:

To CANCEL:

You will hear a confirmation tone after dialing.

NOTE: Anyone using blocking to maintain confidentiality, which may include your attorney or doctor, will also be sent to a pre-recorded announcement.

Automatic Recall

Call the last person who called you, whether you answered it or not.

To USE:

You will hear the phone number of your last incoming call. If you want to return the call, press

If not, hang up.

If the line is busy, it will be dialed for the next ½ hour and you will receive a special call back ring when the line is free.

To CANCEL:

Listen for confirmation tone or announcement, then hang up.

Call Acceptance

At the office, secure your modem and fax machine by providing a list of authorized phone numbers. At home, during those quiet times or when your children are home alone, limit incoming calls to those on your Call Acceptance list.

To ACTIVATE:

You will hear a confirmation tone after dialing.

To CANCEL:

You will hear a confirmation tone after dialing.

NOTE: Your Call Acceptance list must be set up by Consolidated before using it. Our personnel will change your Call Acceptance list upon request. There will be a charge for this service.

Call Forwarding (All Calls)

Send all your calls to another number, any time you wish.

To ACTIVATE:

After a pause, you will hear dial tone. Dial the number* to which you want your calls forwarded. If your call is answered, Call Forwarding begins. If no one answers or the line is busy, repeat the activation procedure immediately. You will hear a confirmation tone when Call Forwarding is active.

NOTE: For Call Forwarding (All Calls) you will be billed for calls transferred from your number to a long distance number.

To CANCEL:

You will hear a confirmation tone after dialing followed by a dial tone which indicates Call Forwarding has been canceled.

To CHANGE:

You must cancel and then reactivate Call Forwarding.

NOTE: Call Forwarding remains active until you cancel it. When you place an outgoing call while Call Forwarding is active, you will hear a reminder tone, which indicates your phone is still forwarded. You may then cancel or leave Call Forwarding activated. When you receive a call while Call Forwarding (All Calls) is active, your phone will ring once, but you will not be able to answer it.

Call Forwarding (No Answer)

Direct incoming calls to another local number if there is no answer after five rings.

To ACTIVATE:

To CANCEL:

You will hear a confirmation tone after dialing followed by a dial tone which indicates Call Forwarding has been canceled.

To CHANGE:

Call Forwarding (When Busy)

Forward incoming calls to another number when your line is busy.

To ACTIVATE:

After a pause, you will hear dial tone. Dial the number* to which you want your calls forwarded. If your call is answered, Call Forwarding begins. If no one answers or the line is busy, repeat the activation procedure immediately. You will hear a confirmation tone when Call Forwarding is active.

NOTE: For Call Forwarding (When Busy) you will be billed for calls transferred from your number to a long distance number.

To CANCEL:

You will hear a confirmation tone after dialing followed by a dial tone which indicates Call Forwarding has been canceled.

To CHANGE:

Caller ID

Displays the phone number, name, time, and date of the calls you receive.

After the first ring, one of the following messages* will appear on your Caller ID display:

The caller's number and name, in some instances.
"Unavailable" or "Out of Area," if the call is from an area that does not send the caller's number.
"Private" or "Anonymous," if the caller's information is blocked.

NOTE: Compatible Caller ID Equipment or a phone with Caller ID display is required.If you also subscribe to Call Waiting and you get a Call Waiting beep, you can see the Caller ID information.

* The manufacturer of the Caller ID Equipment determines the message displayed.

Caller ID with Call Waiting

Identify callers before you interrupt your current conversation. Compatible Caller ID equipment is required.

Caller ID

After the first ring, one of the following messages* will appear on your Caller ID display:

The caller's number and name, in some instances.
"Unavailable" or "Out of Area," if the call is from an area that does not send the caller's number.
"Private" or "Anonymous," if the caller's information is blocked.

Call Waiting

To USE:

When you're on the phone and you hear a single tone repeated twice, a second caller is trying to reach you.

To talk to the second caller, press and release the hookswitch or flash button on your phone. If you don't want to interrupt the original call, simply ignore the beep and callers will hear ringing.

To return to the first call, or to alternate between the two calls, press and release the hookswitch or flash button, thus putting the other caller on hold.

NOTE: If you hang up your phone while alternating between calls, you will hang up on both parties. To disconnect either call, the other party must hang up.

To BYPASS (per call basis):

Before placing a call.

NOTE: When you cancel, callers will hear a busy signal. Call Waiting automatically reactivates after your call. Listen for dial tone, then place your call.

To CANCEL DURING a call:

Press and release the hookswitch or flash button.

You will hear a confirmation tone and will be reconnected to your party.

Call Rejection

Avoid unwanted callers by defining a list of phone numbers that you want rejected.

To ACTIVATE:

To CANCEL:

You will hear a confirmation tone after dialing.

NOTE: Your Call Rejection list may include up to ten phone numbers and must be set up by Consolidated before using Call Rejection. Our personnel will change your Call Rejection list upon request. There will be a charge for this service.

Call Waiting

Signals you when you have another call on the line.

To USE:

To BYPASS (per call basis):

Before placing a call.

NOTE: When you cancel, callers will hear a busy signal. Call Waiting automatically reactivates after your call. Listen for dial tone, then place your call.

To CANCEL DURING a call:

Press and release the hookswitch or flash button.

You will hear a confirmation tone and will be reconnected to your party.

Distinctive Ringing

Have up to four numbers on the same line, each with a distinctive ring. List each number in the directory at no extra charge.

Listen to the ringing pattern:

1st #/Line.......................... Standard Ring.
2nd #/Line...................... Two Short Rings.
3rd #/Line............. Short-Long-Short Ring.
4th #/Line........ Two Short-One Long Ring.

Answer appropriately.

NOTE: If you have Distinctive Ringing (Standard), you can only use Call Forwarding with the first number.

Do Not Disturb

Set your phone to give a busy signal to incoming calls, yet remain able to make outgoing calls.

To ACTIVATE:

You will hear a dial tone after dialed.

To CANCEL:

You will hear a dial tone after dialed.

REMEMBER: Cancel the Do Not Disturb feature when you're ready to receive calls again. If you fail to cancel, callers may think there is trouble on your line, or you may think you're missing calls.

NOTE: Call Waiting is automatically deactivated while Do Not Disturb is in use.

Last Number Redial

Automatically redial the last incoming call.

To USE:

The last number you dialed will be called automatically. Repeat as often as necessary, until you reach the party you are calling.

Per Call Blocking

Each time you place a call, your name and number are released to the person you have called. You can stop your number from being released, on a per call basis, with Per Call Blocking.

To USE:

Listen for the confirmation tone, then place your call.

To avoid dialing the above code before each call, you can subscribe to Per Line Blocking.

Per Line Blocking

Keep your name and number from being displayed on someone else's Caller ID equipment, without entering a special code each time you call. Per Line Blocking is beneficial if you are concerned with client confidentiality or have a non-published or non-listed number.

To RELEASE your number on a per call basis:

You will hear a confirmation tone followed by dial tone. Dial the number you are calling. The person you called will now receive your number. Per Line Blocking automatically reactivates after your call.

REMEMBER: If you call someone who has Anonymous Call Rejection, you will receive a recording unless you release your number.

NOTE: Your number will not be blocked when dialing 911, toll free calls or 900 calls.

Phone Lock

Protect your line from unauthorized use by blocking "900" or direct dialed calls. Use your Personal Identification Number to override such restrictions on a per call basis.

The Personal Identification Number (PIN) will be set by Consolidated Telephone personnel. The customer will dial the desired telephone number and will be prompted to enter the PIN by a stuttered dial tone.

Priority Call

Identify clients, relatives, or other important callers with a unique ring or distinctive call waiting tone.

To ACTIVATE and CANCEL:

You will hear a confirmation tone when Priority Call is active. This function also allows the customer to add and remove numbers from the list.

To CANCEL:

You will hear a confirmation tone when Priority Call is canceled.

To USE with Call Waiting:

When you are on the phone and you hear three beeps, a priority caller is trying to reach you. Refer to Call Waiting instructions for further information.

Reminder Call

Set your phone to ring at a certain time to remind you to go to an appointment or pick up the kids. Use it daily for a wake-up call.

To SET UP, or CHANGE:

+ Military Time

You must enter the time in Military format, as a four digit number. (For example, enter 0630 for 6:30 am and 1830 for 6:30 pm.) Upon activation you will hear a confirmation tone.

To ANSWER:

When you answer, you will hear a confirmation tone. If you fail to answer, or the line is busy, your phone will ring again in three minutes. The system will retry the Reminder Call up to five times.

To CANCEL:

When you hear a dial tone, cancellation is complete.

To VERIFY:

If a Reminder Call is set, you will hear a confirmation tone.

Selective Call Forwarding

Select which calls you want to have forwarded. This Service allows you to create a list of 10 numbers, and program a forwarding numbers. When someone on your list calls you, their call will ring at the forwarded phone.

To SET UP forwarding number:

Pause, then continue:

Dial number forwarding to, then:

To SET UP or CHANGE List:

Pause, then continue:

Dial number, then:

To ACCESS or CANCEL:

Voice prompts will inform you if you list is on or off. To Turn ON/OFF:

NOTE: One number must be on your list to be able to turn on or off the service.

Smart Telemarketer Block

Stop those annoying telemarketing calls.

The first time you access the service, you will be prompted to choose a language you wish to hear the options in. After you make your selection, all menus and prompts will be presented in that language. Dial 5 to change.

MAIN MENU:

ADD to Blocked List:

Enter 10 digit number to add.

REMOVE from Blocked List:

Enter 10 digit number to remove.

REMOVE All from Blocked List:

Enter 1 - ACCEPT. Enter 0 - CANCEL.

ADD a number to Known List:

Enter 10 digit number to add.

Change Language:

To Turn ON Service:

To Turn OFF Service:

To BLOCK Calls from Private Callers:

To ALLOW Calls from Private Callers:

To Repeat Menu Items:

To ADD last incoming call to Blocked List:

Speed Calling

Store up to 30 numbers to save time dialing those you call most.

SET UP:

Listen for second dial tone, then dial the code number (2-31) plus phone number to be stored. If it is a long distance number include the 1 or 0 and area code. Then continue:

Listen for confirmation tone.

To CALL:

Listen for dial tone, then dial the code number (2-31). Then continue:

To CHANGE or ADD numbers:

Repeat the above procedure. The new number will automatically replace the previously stored number. Speed Calling numbers cannot be deleted, but they can be replaced by another number.

To USE:

Dial the pre-assigned Speed Calling code (2 to 31), then press #.

Three-Way Calling

Save time by talking to two people at once.

To INITIATE:

During an existing call, press and release the hookswitch to place the call on hold. Listen for dial tone and call the third person. If the third person answers, you may have a private conversation. To bring in the person "on hold," press and release the hookswitch. If the third person doesn't answer, press and release the hookswitch once to return to the first call.

To REMOVE either person:

Wait for person on other end to hang up. If one person hangs up, you will still be connected to the other call. If you hang up, the call will be disconnected.

To ADD a different third person:

After one person hangs up, repeat the INITIATION procedure.

To ADD another:

If one of the two parties on your original Three-Way call also has the Three-Way Calling feature, they can connect another person to your existing call. They should follow the INITIATION procedure.

NOTE: Call Waiting is automatically deactivated while Three-Way Calling is in use.

Voicemail

Answers your phone and takes messages when you're on a call or away from home.

To SET UP From Subscribed Phone:

Enter your Password and then:

NOTE: You must set up your mailbox from the phone receiving Voice Mail service.

To RETRIEVE From Subscribed Phone:

Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have X new messages and x saved messages."

To ACCESS From a Different Phone:

xxx-2020, where xxx is your prefix (if dialing from outside Consolidated area, add 1 + area code).
NOTE: Long Distance charges will apply.
Enter your 10-digit phone number (area code + prefix + xxxx).
Enter your Password and then:

Warm Line

Ensure the safety of you and your loved ones when injury or panic makes it difficult to remember numbers. Thirty seconds after taking the phone off the hook, a preassigned number is automatically dialed.

To USE:

Thirty seconds after taking the phone off the hook, a preassigned number is automatically dialed.

To DIAL:

Dial as usual.

REMEMBER... If a number is not dialed within thirty seconds, your preassigned number will be dialed.

NOTE: The Warm Line feature is activated in the central office and remains in effect until you notify us that you want the feature removed.